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Support Center

Frequently Asked Questions (FAQ)

1. How do I place an order? To place an order, simply browse our product catalog and select the item you wish to purchase. Add it to your cart, proceed to checkout, and follow the instructions to complete your order.

2. What payment methods do you accept? We accept various payment methods, including credit/debit cards and PayPal. Choose your preferred payment option during checkout.

3. How long does shipping take? Shipping times may vary based on your location and the shipping method chosen. Generally, orders are processed within 1-2 business days, and shipping time typically ranges from 3-7 business days. You'll receive a tracking number once your order has been shipped.

4. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 30 days of receiving your item. We will be glad to assist you with the return process and issue a refund or exchange.

5. How can I track my order? Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your package.

6. Do you offer international shipping? Yes, we do offer international shipping. Shipping costs and delivery times for international orders may vary. Please refer to the shipping options during checkout for more information.

7. How can I contact customer support? If you have any questions, concerns, or need assistance, you can reach out to our dedicated support team at thupden@redendron.com. We aim to respond to all inquiries within 24 hours.

Get in Touch

Thupden Gurung

thupden@redendron.com

+91 86538 32861

Entel Motors, 6th Mile Tadong

Gangtok, Sikkim, India

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